Frequently Asked Questions

How to register in casino?

It's very easy. Click the Register button on any page of the website and fill out all required fields in the form that appears. After filling it out, accept the rules of the casino to complete the registration. After that, a letter of confirmation will be sent to the specified e-mail. All you need to do to confirm registration is follow the link in that letter. That's it — you're ready to start gambling right away!

Am I allowed to create more than one account?

At this time, we do not allow users to create more than one account for any reason. In addition, only one account is available for each IP address.

I have forgotten my password. What shall I do?

At the top right corner of the page, click the "Sign In" button. Once the pop-up window has opened, click on "Forgot Password". After that, type your email address and click "Reset Password ". Check your email inbox for a letter from Bitcoincasino.us. If you cannot see the email, you should check the spam folder or request a new password reset. After, open the email and follow the password reset link. The link will redirect you back to Bitcoincasino.us, where you can enter your new password.

Which currencies does the casino support?

The casino supports payments in BTC, BCH, ETH, LTC, DOG.

How do I add another currency to my account?

Just sign in, go into your personal profile 'My Account', then click the 'Add Currency' button and select a currency from the dropdown menu.

Is there a limit to how much money I can deposit or withdraw?

We do not impose any limits on how much money you can deposit, but there is a minimum deposit requirement of 0.001 BTC, or equivalent. This minimum amount is necessary to confirm your account.

New accounts (Under a month old) can withdraw up to 12 BTC per month, but our VIP gamers (Over a month old) are allowed higher limits. You can get more detailed information on these terms by visiting our terms page.

What are bitcoins, and how can I convert my currency?

Bitcoins are a relatively new, authentic digital currency. They can be purchased through bitcoin exchanges, which are online markets for the currency. Buyers and sellers use these exchanges to change existing currencies into bitcoins, which can be used to purchase goods and services from participating venders. To interact with a bitcoin exchange, it is necessary to download the software from a vendor. Examples of bitcoin exchanges include Cubits, Mt.Gox and Circle. Once you use these exchanges to convert your money into bitcoin, it will be stored in a digital wallet that features the strongest level of encryption available. Converting your currency to bitcoin allows you to participate in our online casino because our payment services are compatible with bitcoin.

How soon will my deposits be converted into bitcoins?

Our transaction processing services are designed for speed. This allows you to instantly get access to the money you deposit, so you can start gaming immediately.

When do I receive my winnings?

Our casino strives to process all transactions as fast as possible. Withdrawals up to 1 BTC are processed instantly, withdrawals above 1 BTC are subjected to a maximum wait time of 60 minutes.

Does the casino award bonus payments?

Our casino provides players with all of the necessary details for review in our terms and conditions page, this covers all bonuses and any other special rewards.

How are these bonus payments calculated?

Bonus payments are generally calculated according to a bet placed during the bonus round. The active bonus also has a limit to the amount that can be placed on the bet. Check the bonus page for additional details on the maximum allowable bets, wager requirements and other conditions.

How can I verify that this casino offers games that conform to fair gaming standards?

Maintaining compliance with fair gaming standards is an important feature of our online casino. We understand the concerns of players who want to verify the fairness of our online games. Most of our casino games are provably fair. You can verify the provability while playing a game. This is the best standard for proving fairness and guaranteeing that our players are interacting with only the most authentic, verified gaming systems. For additional information on verification and provability, you can always contact us directly with a detailed support request.

What kind of policies are in place if the game malfunctions or freezes while I`m still playing?

Our online casino is designed with the best technology available, and this makes it unlikely that you will experience any type of malfunction when using our system. However, there are other reasons why a game could freeze right in the middle of a round. If this happens, our server will maintain the state of the game so that you can simply resume playing at the point where an interruption occurred.

What kind of security policies does the casino have in place to protect my information?

Our security systems are aggressive and thorough. Protecting the privacy of our players is the cornerstone of our business model. We meticulously isolate all of your bitcoins in a separate, offline system. This avoids any interaction with any Internet connection, which prevents the most common forms of data theft. These offline bitcoin wallets are encrypted with the highest standards used by banking institutions and government entities.

How do I know that my communications are secure when I log into the site?

All of our correspondence systems are encrypted to ensure your protection. This encryption protocol is designed to maintain the safety of all of the communications that take place between your browser and our website. Our privacy protocols are in compliance with the best standards in the industry. We also maintain a rigorous safeguard system that protects your private data and personal information at all times.

Is this 100% Anonymous?

Yes. Usually we do not require any personal information, not even your name, but there are some situations where we are obligated to know. Example if your account is flagged as suspicious,hacked or double spend.

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